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Support

How can we help?

Email bellaflow@alevyn.io and a reply usually lands within a business day. Below are the questions that come up most.

Getting in

Installing Bella Flow.

Bella Flow is on the App Store for iPhone. If you were a TestFlight tester, install the App Store version and sign in with the same method you used before. Your records restore from your own iCloud.

Common questions

The things people ask.

Do I need an account?

Yes. Bella Flow has a sign-in. You can use an emailed six-digit code, Sign in with Apple, or Google Sign-In. There are no passwords anywhere.

Your clients, visits, tips and payouts still live on your phone. The account exists so your work comes back if you get a new one.

I'm on a commission split. Does the app handle that?

Yes. In Settings, set your workplace to Salon mode and put in your commission percentage. Every log then shows your actual take-home after the cut. Tips stay yours and are tracked separately from the service price.

For how a split works once tips and back-bar fees are involved, see how salon commission works.

Where is my data stored?

Two different paths, on purpose. Your book, which is clients, services, tips, payouts and notes, stays in your iPhone’s own storage. Bella Flow also keeps a recovery copy of your records in your own iCloud so a phone change does not erase your numbers. That is a way back, not live sync across devices.

What does sit on a server is your account record and the reviews your clients leave, along with your professional page if you publish one. Client names never reach the server. The Privacy Policy lists all of it, line by line.

What is my professional page, and who can see it?

Your page is the one part of Bella Flow built to be seen by other people: your name, your work and the reviews clients have left after real visits. It is published because being findable is its whole job.

Nothing about you is published until you choose to publish it, and your private records take the separate path described above. They are not part of your page.

What's Bella Flow+ and what does it cost?

Bella Flow is free to use for the daily work, and that covers more than people expect: logging, your take-home math, your client book and segments, appointments, reviews, your public page and service menu, default prices, payout history, your earnings at every distance including the year, and backup export and import.

Bella Flow+ adds reports (income summary, a month or a year as a PDF, payout report, tax export), the deeper cuts of your year such as top services and top clients, a richer presentation for your page, expanded portfolio and albums, custom links, and QR materials.

In the U.S. it is $7.99 a month or $59.99 a year, with a 14-day free trial. It is billed through your Apple ID and you can cancel from your iPhone’s subscription settings at any time. Cancelling leaves everything you have logged exactly where it is. Free and Plus, side by side.

Can I get my data out?

Yes, and it is free. Open Settings, then Export your data. You get a JSON file you can save, keep, or import back in later.

If you need something formatted for someone else rather than for yourself, that is what the reports in Bella Flow+ are for.

What if I change phones or reinstall the app?

On a fresh install, sign in the same way you did before. Bella Flow checks your iCloud for a records file, and if one exists you see a “Welcome back” prompt with Restore or Skip. Pick Restore to pull your numbers back.

How do I delete my account?

Email bellaflow@alevyn.io from the address on your account and ask us to delete it. That removes your account record, your professional page, and the reviews attached to it from our servers.

Deleting the app from your iPhone removes the copy on the device. Your iCloud recovery copy is in your own iCloud account, so remove it there if you want it gone too. Export first if you want to keep your records.

What languages are available?

English, Tiếng Việt and Español ship together across every screen. Bella Flow picks up your iPhone’s language on first launch and you can change it in Settings.

Does Bella Flow do taxes or invoicing?

No. Bella Flow tracks the day, not your taxes. If you need to hand numbers to a bookkeeper, export your data.

Will it work on iPad, Android, web, or Apple Watch?

iPhone only. Bella Flow is built for one person, one phone, on purpose.

The app crashed or something looks wrong.

Email a short note about what you were doing when it happened. A screenshot helps. Your iPhone model and iOS version help too.

Telling us what is off

What you flag is what makes the next version better.

If something feels slow, wrong, or could be easier, tell us. We read every note. Email bellaflow@alevyn.io.

For the work that's yours

Your work.
Worth keeping.

Start with your next client.

Download Bella Flow

For iPhone. Free on the App Store.